Derwent House (Gardens)
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Request to bookDerwent House
Each air-conditioned room at Derwent House comes equipped with a flat-screen TV with a DVD player. The rooms have a private bathroom with a bathrobe, slippers and amenities. There is also a self-catering studio available in the adjacent building.
Guests can watch a DVD from Derwent’s film library or ask the 24-hour reception staff to book a massage. The staff can also arrange shuttle services to Cape Town International Airport, a 20-minute drive away.
Free tea, coffee and cake are available throughout the day on the sun deck or in the bar. When weather is chilly, guests can relax by the fireplace with a complimentary glass of port or sherry.
Derwent House is situated an 8-minute drive away from the Table Mountain cable car. The V&A Waterfront, the Convention Centre and the beaches are a 15-minute drive away.
CHECK-IN / CHECK-OUT:
- Check-in time is from 14h00 to 00h00
- Check out time is by 11h00
- Requests for early arrival or late check out must be made directly with the Hotel
- Every effort will be made to accommodate the request however the Hotel reserves the right to levy an additional charge to accommodate different check-in /out times.
CANCELLATION POLICY:
The member has the right to cancel a booking but the following penalties will apply:
- Between 47 and 31 days prior to the arrival date, the member will be charged 50% of the portion of the cancelled booking value should the booking be cancelled;
- Between 30 and 0 days prior to the arrival date, the member will be charged 100% of the portion of the cancelled booking value should the booking be cancelled;
- No shows will be charged for in full.
PEAK SEASON:
- Between 90 days prior to the arrival date, the member will be charged 100% of the portion of the cancelled booking value should the booking be cancelled;
PREPAYMENT:
- You'll be charged a prepayment of 50% of the total price after reservation
- A total of 100% is required 30 days before arrival of booking, but 100% payment is required 90 days before arrival of booking in Peak Season.
- 100% prepayment for all 1 night stays
CHILDREN & BEDS:
Cot and extra bed policies
Cots and extra beds are not available at this property.
NOTE: Name change on the booking can be done for an additional R500 should the member not travel with.
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
Do I need the whole amount available in my wallet
You do not need to have the whole amount available in your travel wallet. Any outstanding amount may be settled by EFT
Can I pay cash upfront?
Yes, you can pay cash upfront. Even if you have the full, or partial amount in your travel wallet, if you choose to you may pay for your trip entirely with case, sent to us by EFT
Can I get a refund if I can't make my trip?
Yes, a full or partial refund may be applicable to you if you are no longer able to make your trip. An important note: Whether you can be refunded, and how much you can be refunded, depends on the terms and conditions of the travel package and accommodation where you have booked.
Does the total include flights and visas?
No. Flights and other travel items are arranges separately from your travel package and will therefore be at an additional cost, unless otherwise stated in the package you have chosen.
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